FAQs

Frequently asked questions

Information Provided by You


If you purchase goods and services from , we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Le Freak Records with current, complete and accurate customer information when asked to do so by the website or an employee of.




The Contract Between Us


We will email you to confirm the details of your order. This confirmation does not constitute an acceptance of your order or reflect the status of your order in any way. We will email you again if your order has been rejected. A binding contract for the sale and purchase of goods and/or services between you and us will only come into effect when your payment is successfully processed and we issue you with an email to the email address provided on the order form which specifically states your order has been accepted. We are not obliged to accept any order you submit.




Product Information


We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If a product you order is not as described, your sole remedy is to return the Product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.




Privacy


We treat all customer information in accordance with our Privacy Policy, which should be reviewed in order to understand our practices.




Product Availability


If has insufficient stock to deliver the goods ordered by you will notify you by e-mail at the address given by you in your order and will refund the price (including any delivery charges) via the original method of payment. The refund will be made as soon as possible and in any event within thirty days of your order. will not be obliged to offer any additional compensation for disappointments suffered.




Delivery


Shipped within 48 hours. (3-5 Days delivery) UK orders shipped by Royal Mail

Flat rate £4.00




Lost & Missing Deliveries


In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If your order appears to be late it may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your package but were unable to do so. If you believe the delivery is severely overdue, please send us an email lefreakrecords@gmail.com and we will take appropriate action.




Cancellation of Orders


If you need to cancel an order, please contact us immediately on lefreakrecords@gmail.com You have the right to cancel the contract for the purchase of any item within seven working days of receipt of your order. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of t-shirts and other garments where the item has been worn/used or vinyl where the seal has been broken. To cancel your order, please notify us in writing stating the reason for the return as "Contract cancellation". If you have already received your goods please package the relevant item securely and return it to us with the delivery note immediately on cancellation but in any event within 21 days of your order.




Defective Items


You can return items to us if they are defective but you must notify us in writing within 7 days of delivery of the problem with the goods in question and return the goods to us within 14 days of delivery. Please note: we only accept returns of items that have been used/worn if they are defective. In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost. If we find that the goods are not damaged or faulty we will return the ordered goods to you and you will be responsible for all return delivery costs. We will also charge you an administration fee of 25% of the cost of your original order.




Can I Fart in the Shop?


No




Do you sell CDs?


No




Will I Like the Records I've Bought?


Depends on what you have bought and if you like it or not.




What if I'm in the shop and masked banana gun robbers hold me hostage?


Press the panic button under the counter




Can I play your records on my car?


No but if you can put a record player in your car you can play your records